FAQs

What is your return policy?

We accept returns within 30 days of delivery. Just contact us with your order number and we'll sort it out for you straight away.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and Google Pay. All payments are processed securely with SSL encryption so your details are always safe.

How do I report a lost or damaged order?

If your order is lost or arrives damaged, please contact us at contact@frenolo.com within 7 days of delivery (or the estimated delivery date if it hasn't arrived). Include your order number and, for damaged items, clear photos of the product and packaging. Once we've verified the issue, we'll arrange a free replacement if your order is covered by Premium Shipping Protection.

Can I modify or cancel my order after placing it?

We process orders quickly, so any modifications or cancellations must be requested within 12 hours of placing your order. Please contact us as soon as possible and we'll do our best to help. Once an order has been dispatched, we're unable to make any changes.

How long does shipping take?

Standard shipping typically takes 4-8 business days depending on your location. It also may vary depending on the product you order. You'll receive a tracking link as soon as your order is on its way.

Do you offer free shipping?

Yes! We offer free standard shipping on all orders.

Can I track my order?

Absolutely! Once your order has shipped, you'll receive a confirmation email containing your tracking number and a link to track your package in real time. You can also track your order directly from our website by clicking the "Track Your Order" button at the top of the website.