Shipping Policy
Overview
Thank you for shopping with us. We are committed to delivering your order as quickly and reliably as possible. Please read our shipping policy carefully to understand how and when your order will be delivered.
Order Processing Time
All orders are processed within 1–3 business days of purchase confirmation. Once your order has been dispatched, you will receive a confirmation email with your tracking information. During peak seasons, sales events, or promotional periods, processing times may be slightly longer and we appreciate your patience.
Shipping & Delivery Times
After dispatch, orders typically arrive within 4–12 business days depending on your location and the products you have purchased. Delivery times are estimates only and may vary due to customs processing, local postal services, or unforeseen delays beyond our control.
Shipping Costs
We are pleased to offer free shipping on all orders. There are no hidden fees or additional charges at checkout — what you see is what you pay.
Order Tracking
Once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your shipment in real time. You can also track your order directly from our website.
Customs, Duties & Taxes
International orders may be subject to customs fees, import duties, or taxes imposed by your country's government. These charges are the sole responsibility of the customer and are not included in the product price or shipping cost. We are not responsible for any delays caused by customs clearance processes.
Lost or Delayed Shipments
If your order has not arrived within the estimated delivery window, please check your tracking information for the latest update and contact your local post office or courier with your tracking number. If the issue remains unresolved, reach out to us at contact@frenolo.com and we will do our best to help locate your package.
Incorrect Shipping Address
Please ensure your shipping address is accurate and complete at the time of purchase. We are not responsible for orders lost or delayed due to an incorrect address provided by the customer. If you notice an error, please contact us immediately at contact@frenolo.com before your order is dispatched.
Contact Us
If you have any questions about your order or our shipping policy, please get in touch at contact@frenolo.com. Our support team will get back to you within 24 hours.